frequently asked questions / Terms and conditions
Interstate deliveries(out side Melbourn) will be done through a thrid party courier company, delivery dates may vary, please make the bookings and orders in advance to avoid delays. Food Voyageur will not take any responsibility for the 3rd party delivery issues and damages.
You must inform us at least 10 days prior to the delivery date or pick up date.
If the decoration items were ordered for the cake, We will not refund the decoration items cost.
Although certain allergens are not present in food it may contain the the work space therefore I cannot guarantee allergen free food products. May contain Peanuts, Tree nuts, Milk, Egg, Sesame seeds, Fish, Shellfish, Soy, Lupin, Wheat
Yes, premises are registered under section 40(1) of the Food Act 1984. Registration number: OF191
Cakes will have wooden/plastic dowel sticks or tooth picks or any object to hold the cake structure or to hold the cake decorations inside the cake and on the cake. Please remove those items and serve the cake.
Food voyageur will not take any responsibility for any cake smash injuries.
We do not recommend to serve or eat cake decorations. It is your responsibility as a customer to remove the cake decorations and serve the cake.
I don’t copy the same exact cake designs from the internet as the pictures you show are another cake baker’s work. I will take your pictures as an inspiration and design a cake accordingly.
Usually how it works with me is I will design and sketch the cake after payment confirmation is received. But you can have a look at my work from the below link of all the cakes I have designed and made upto date.
We request Minimum of 2 weeks of notice for a cake order.