FOOD VOYAGEUR GIFT CARD TERMS & CONDITIONS

The Food Voyageur Gift Card is the perfect gift for cake lovers and can be redeemed online at Food Voyageur for eligible products and services.

General

• Gift cards are issued by Food Voyageur in Australian Dollars (AUD).

• Purchase, use, or redemption of a gift card constitutes acceptance of these Terms & Conditions.

• Gift cards are redeemable exclusively through Food Voyageur and may only be used for eligible products and services offered by Food Voyageur.

Delivery

• Gift cards are delivered electronically via email unless otherwise specified.

• It is the purchaser's responsibility to ensure the recipient's email address is entered correctly.

• Food Voyageur is not responsible for delays, non-delivery, incorrect delivery, spam filtering, or delivery failures caused by circumstances beyond its control.

Validity & Expiry

• Gift cards are valid for three (3) years from the date of issue unless a longer validity period is required by law.

• Any unused balance remaining after the expiry date will be forfeited to the extent permitted by law.

Redemption

• Gift cards may be redeemed online at Food Voyageur towards eligible purchases.

• Any unused balance will remain available for future purchases until the expiry date.

• If a purchase exceeds the available gift card balance, the remaining amount must be paid using an accepted payment method.

• Gift cards cannot be used to purchase additional gift cards.

• Gift cards are not reloadable unless expressly stated by Food Voyageur.

• Gift cards are not redeemable for cash and cannot be reloaded, resold, transferred, consolidated with other gift cards, or exchanged for another gift card except where required by law.

Refunds & Cash Redemption

• Gift cards cannot be exchanged for cash, refunded, returned, or redeemed for monetary value except where required by Australian Consumer Law.

• Purchases made using a gift card remain subject to Food Voyageur's standard refund, cancellation, and returns policies.

• Where a refund is approved for a purchase made wholly or partly using a gift card, Food Voyageur may, at its discretion and subject to applicable law, refund the amount back to a gift card, issue store credit, or apply another lawful refund method.

Lost, Stolen or Unauthorised Use

• Gift cards should be treated like cash.

• Food Voyageur is not responsible for lost, stolen, deleted, damaged, copied, unauthorised, or incorrectly delivered gift cards.

• Food Voyageur is not responsible for any unauthorised use resulting from the sharing of a gift card code, email, or redemption details by the purchaser or recipient.

• Once a gift card has been redeemed, the redeemed value cannot be reversed, refunded, reissued, or credited back to the gift card except where required by law.

Verification & Fraud Prevention

• Food Voyageur reserves the right to verify the validity of any gift card, transaction, purchaser, or recipient.

• Food Voyageur may request proof of purchase, proof of identity, payment verification, or other information reasonably required to investigate suspected fraud, misuse, or unauthorised activity.

• Food Voyageur may refuse, suspend, cancel, void, or restrict the use of a gift card where fraud, misuse, unlawful activity, chargeback activity, suspicious conduct, system abuse, or breach of these Terms & Conditions is suspected.

• Any gift card obtained through fraud, theft, unauthorised activity, or an unlawful transaction may be cancelled without notice.

Technical Errors

• Food Voyageur reserves the right to correct the balance of a gift card if a processing error, pricing error, technical issue, software malfunction, system error, or administrative error has occurred.

• Food Voyageur is not liable for temporary website outages, technical interruptions, internet failures, or system issues that may affect gift card purchase or redemption.

Limitation of Liability

• To the maximum extent permitted by law, Food Voyageur's total liability arising from or in connection with a gift card is limited to the remaining unused balance of the applicable gift card.

• Food Voyageur will not be liable for any indirect, consequential, incidental, special, punitive, or economic loss arising from the purchase, possession, use, misuse, or inability to use a gift card.

Changes to Terms

• Food Voyageur reserves the right to amend, update, modify, replace, or vary these Terms & Conditions at any time without prior notice, provided such changes comply with applicable laws and do not affect rights that have already accrued to gift card holders.

• The latest version of these Terms & Conditions will be available on the Food Voyageur website and will apply from the date of publication.

Australian Consumer Law

• Nothing in these Terms & Conditions excludes, restricts, or modifies any rights, guarantees, remedies, or protections available to consumers under the Australian Consumer Law or any other applicable legislation.

Contact Us

For enquiries regarding your gift card, please contact Food Voyageur:

Phone: 03 9003 7661

Website: www.foodvoyageur.com

You can purchase through my website or contact us via email or give us a call on 0415799839

Online Orders will get an email notification, if you receive an invoice please make the 50% deposit to confirm the order

Yes you can, You may need to call us and inform. Until we confrim from our side the change is not confirmed

Although certain allergens are not present in food it may contain the the work space therefore I cannot guarantee allergen free food products. May contain Peanuts, Tree nuts, Milk, Egg, Sesame seeds, Fish, Shellfish, Soy, Lupin, Wheat

Cakes will have wooden/plastic dowel sticks or tooth picks or any object to hold the cake structure or to hold the cake decorations inside the cake and on the cake. Please remove those items and serve the cake.

We do not recommend to serve or eat cake decorations. It is your responsibility as a customer to remove the cake decorations and serve the cake.

Food voyageur will not take any responsibility for any cake smash injuries. 

I don’t copy the same exact cake designs from the internet as the pictures you show are another cake baker’s work. I will take your pictures as an inspiration and design a cake accordingly. 

Usually how it works with me is I will design and sketch the cake after payment confirmation is received. But you can have a look at my work from by going into the Gallery section

• Next-day pickup & delivery : We offer next-day turnaround for simpler cakes such as vintage cakes, number cakes, and cupcakes, subject to capacity.
  
  
• Complex custom cakes: Please allow at least 1 week’s notice for detailed designs (e.g. multi-tier, carved/3D shapes, hand-modelled characters, intricate piping or florals).
  
  
• Need it sooner? If your date is under 1 week away, call us — we’ll do our best to make it happen. We have an amazing team that can turn cakes around fast when we have capacity.
  
  
• Capacity & bookings: When we’re fully booked, we pause/disable online ordering (the website checkout will be blocked). To secure your cake and delivery slot, book as early as possible.
  
  

Questions or urgent orders? Call 0415 799 839 or send us a message with your event date and inspo photo.