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Orders
Below are some of are common questions about orders
How do I make a purchase?
You can purchase through my website or contact us via email or give us a call on 0415799839
How do I know if my order is confirmed?
Online Orders will get an email notification, if you receive an invoice please make the 50% deposit to confirm the order
Can I change my delivery address after my order is placed?
Yes you can, You may need to call us and inform. Until we confrim from our side the change is not confirmed
Allergen
Although certain allergens are not present in food it may contain the the work space therefore I cannot guarantee allergen free food products. May contain Peanuts, Tree nuts, Milk, Egg, Sesame seeds, Fish, Shellfish, Soy, Lupin, Wheat
Cake decorations and serving the cake
Cakes will have wooden/plastic dowel sticks or tooth picks or any object to hold the cake structure or to hold the cake decorations inside the cake and on the cake. Please remove those items and serve the cake.
We do not recommend to serve or eat cake decorations. It is your responsibility as a customer to remove the cake decorations and serve the cake.
Cake Smash
Food voyageur will not take any responsibility for any cake smash injuries.
Cake Design
I don’t copy the same exact cake designs from the internet as the pictures you show are another cake baker’s work. I will take your pictures as an inspiration and design a cake accordingly.
Usually how it works with me is I will design and sketch the cake after payment confirmation is received. But you can have a look at my work from by going into the Gallery section
How much Notice should I give
- Next-day pickup & delivery : We offer next-day turnaround for simpler cakes such as vintage cakes, number cakes, and cupcakes, subject to capacity.
- Complex custom cakes: Please allow at least 1 week’s notice for detailed designs (e.g. multi-tier, carved/3D shapes, hand-modelled characters, intricate piping or florals).
- Need it sooner? If your date is under 1 week away, call us — we’ll do our best to make it happen. We have an amazing team that can turn cakes around fast when we have capacity.
- Capacity & bookings: When we’re fully booked, we pause/disable online ordering (the website checkout will be blocked). To secure your cake and delivery slot, book as early as possible.
Questions or urgent orders? Call 0415 799 839 or send us a message with your event date and inspo photo.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
We do not ship internationally,
we can only ship Christmas cake and Sri Lankan Wedding cake pieces interstate only with in Australia
Delivery and shipping
We proudly deliver across Melbourne — but not across oceans (sorry, New York friends!).
Delivery Times:
- Weekdays: 12:00 pm – 7:30 pm
- Saturday: 10:00 am – 4:00 pm
Deliveries can occur anytime within this window. Please ensure someone is available to receive the cake.
Venue Deliveries:
- If delivering to a venue, please confirm it will be open and that someone will be present to accept the cake. We will not deliver the cakes based on venue times. Unless it's a wedding cake.
If No One Is Home/Venue Closed:
- Our driver will try to leave your cake in a safe spot.
- If no safe place is available, the cake will be returned to our kitchen. Pickup can be arranged once the driver is back from their delivery run. We close at 5pm and Sunday we are closed.
- Food Voyageur cannot take responsibility for cakes left unattended.
Best Practice:
We recommend scheduling delivery the day before your event to avoid last-minute complications.
Specific Delivery Times:
Unfortunately, we cannot accommodate exact delivery time requests.
Wedding Cakes:
Don’t worry, brides — we’ll always deliver your wedding cake before your event begins, so you can relax knowing it’s taken care of.
Changes, Cancellations & Refund Policy
Any changes or cancellations must be requested at least 10 days prior to the scheduled delivery or pickup date.
Decoration items (including toppers, ribbons, custom décor, or specialty add-ons) are non-refundable once ordered.
If the cake has already been prepared or production has commenced, the order becomes non-refundable.
A $50 administration fee applies to all refunds, regardless of the reason.
Refunds are processed within 2–4 weeks from the approval date.
Any change request made to an existing order will incur an additional $10 administration fee.
We do not issue refunds based on personal preference, including if you are not satisfied with the taste or if the cake design appears slightly different from the reference images.
Cake designs are handcrafted, and minor variations in piping, placement, and finish may occur.
Darker cake colours may require additional food colouring, which can slightly alter the taste and may cause temporary colour transfer on lips or tongue. This is normal and not considered a fault.