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FAQs
Where do we deliver in Melbourne?
We proudly deliver across Melbourne — but not across oceans (sorry, New York friends!).
Delivery Times:
- Weekdays: 12:00 pm – 7:30 pm
- Saturday: 10:00 am – 4:00 pm
Deliveries can occur anytime within this window. Please ensure someone is available to receive the cake.
Venue Deliveries:
- If delivering to a venue, please confirm it will be open and that someone will be present to accept the cake. We will not deliver the cakes based on venue times. Unless it's a wedding cake.
If No One Is Home/Venue Closed:
- Our driver will try to leave your cake in a safe spot.
- If no safe place is available, the cake will be returned to our kitchen. Pickup can be arranged once the driver is back from their delivery run. We close at 5pm and Sunday we are closed.
- Food Voyageur cannot take responsibility for cakes left unattended.
Best Practice:
We recommend scheduling delivery the day before your event to avoid last-minute complications.
Specific Delivery Times:
Unfortunately, we cannot accommodate exact delivery time requests.
Wedding Cakes:
Don’t worry, brides — we’ll always deliver your wedding cake before your event begins, so you can relax knowing it’s taken care of.
How far in advance should I order my custom cake?
Think of us like concert tickets. The earlier is better. For next-day pickup & delivery, we offer next-day turnaround for simpler cakes such as classic cakes, number cakes, and cupcakes, subject to capacity. For custom cakes and wedding cakes please allow at least 1 week's notice for detailed designs (e.g. multi-tier, carved/3D shapes, hand-modelled characters, intricate piping or florals). For milestone cakes (18, 21, 40, 50, etc.), we suggest locking them in sooner so you don't miss out. Need it sooner? If your date is under 1 week away, call us and we'll do our best to make it happen.
Can I get my cake the day before the party?
Absolutely. Many of our customers order the cake the day before so the big day is stress-free. Our cakes stay fresh, fabulous, and photo-ready. If you receive your cake on Friday for a Saturday event, please keep the cake refrigerated until the event.
What happens on delivery day?
Our driver brings your cake like it's carrying royalty. We deliver it safely, securely, and straight to your door. Delivery days are Wednesday, Thursday, Friday & Saturday with these standard delivery windows:
- Wednesday: 5:30 pm – 8:30 pm
- Thursday: 5:30 pm – 8:30 pm
- Friday: 5:30 pm – 8:30 pm
- Saturday: 9:00 am – 2:00 pm
Delivery occurs within these windows; we don't deliver at exact times. You'll get updates when your cake is on its way so you can stay updated.
Which days do you deliver?
We mostly deliver on Wednesday, Thursday, Friday & Saturday across Melbourne. Birthdays don't take most weekends off, and neither do we. Our store is closed on Sundays with no pick-up or delivery on Sundays, except for wedding cakes.
Can I request a different cake colour?
Yes, we love a little makeover moment. You can choose from our colour palette or request a custom colour and we'll match it as closely as possible. You can customise the base buttercream colour and piping accents & borders. Palette colours have no extra charge. For custom colours not in our palette, share an inspo photo and we'll match it as closely as food-safe buttercream allows. A small customisation fee may apply. Add your colour choices in the order notes, or message us after checkout.
Can I choose an exact delivery time?
We deliver within set windows to keep everything running smoothly. If you need a specific delivery time, a paid delivery upgrade applies, from $50 (subject to location and availability). Let us know and we'll do our best, but standard delivery occurs within our set time windows.
Why buy a cake from Food Voyageur?
Because no big day deserves a vintage cake. Whether it’s a wedding, a birthday, or just a “let’s celebrate” moment, our cakes are baked fresh, styled bold, and made to be remembered. Every design is hand-piped by an artist (yep, real people, not machines), so tiny variations are part of the magic. It’s not just dessert—it’s the showstopper.
Do you do custom cakes?
Absolutely. Dreaming of a wedding cake that drips elegance, a birthday cake that pops with colour, or a custom piece that matches your mood board? We’ve got it. Choose from our signature designs (and tweak size, colour, and message) or go full custom with unique piping, handcrafted details, or fresh layouts (customisation fee applies). We’ll match your inspo photo’s vibe closely—just not copy-paste another baker’s design. Drop your vision at checkout or send it our way, and we’ll make it happen.
What about delivery to venues and special requirements?
If delivering to a venue, please inform them of our delivery windows and ensure enough fridge/cool-room space is available. Once delivered and received at your venue, storage and care are the venue's responsibility. Food Voyageur is not liable for any damage after handover. If the venue is closed or unattended, please arrange an alternative address and advise us at least 3 days prior. You can also choose ribbon colours by adding your request in the Order Notes at checkout.
Questions or urgent orders? Call 0415 799 839 or send us a message with your event date and inspo photo.